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Roadside Assistance

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Audi Roadside Assistance

Audi 5-Year Roadside Assistance

  • FREE unlimited number of Emergency Roadside Service requests per year
  • FREE unlimited number of towing requests per year
  • FREE towing to the nearest Audi Authorized dealers within 50 km, additional distance will be charge 25 Baht per km or free towing up to a distance of 35 km to any alternative destination selected by the customer, additional distance will be charge at 25 Baht per km by the customer’s responsibility.
  • For long distance towing (in excess of 100 kilometers), the Customer Service Centre will negotiate a fixed price with the towing service provider, based on a lower per kilometer charge, and agree this with the customer prior to authorizing the towing.

24 hour access to FREE technical advice in the event of an accident or breakdown

  • “Mistakenly Locked” vehicles – a FREE service is provided to collect a spare key within 20 km of the breakdown location. A charge of 25 Baht per km will apply for distances beyond 20 km. If a spare key is not available and the service of locksmith are required, AWP Services will arrange for a locksmith to assist, the cost of a locksmith’s services included.
  • FREE of charge, up to 10 liters of fuel to enable the customer to reach the nearest Service Station in case of run out petrol (can’t drive). This service is free only time per year, on subsequent occasions within the same year, the cost of fuel will be charged to the customer.

Additional Premium Auto Package Benefits

  • When travelling more than 100km away from home and the customer’s car is recovered to an authorized repairer and the repairers cannot be completed within the same day, we provide you with the following alternative benefits:

    - Up to 2 night’s accommodation for the driver and up to 4 passengers, with a maximum budget of 1,500 Baht per person per day. Please note that coverage is for room tariffs only and that any additional expenses such as food, beverages, telephone charges, etc. are the responsibility of the customer. OR
    - Economy Air Class travel, First Class Train, or Coach Transportation to your onward destination, or home, for the driver and up to 4 passengers. OR
    - Up to 2 days car rental hire, with a daily budget of not more than 2,500 Baht

Concierge Services

  • 24hr Medical Helpline (recommend the nearest health facility)
  • Urgent Message Relay (pass on messages on behalf of customer)
  • Flight reservations & re-scheduling
  • Hotel / Restaurant reservations
  • Limousine Service / Car Rental reservations
  • Golf Tee time booking service